Refund Policy

1.Digital products

Due to the immediate-access nature of digital products, purchases are generally non-refundable once the product has been accessed, downloaded or delivered.

A refund may be considered where:

1. The product was not delivered.
2. The product is materially defective.
3. The same purchase was charged more than once.
4. A refund is required by applicable law.

2.Consulting and professional services

Fees for consulting or completed professional services are non-refundable.

Where a client cancels before work begins, NEXLOR may refund amounts paid, less any reasonable costs already incurred.

Cancellation and refund terms contained in a signed proposal or agreement will take precedence over this policy.

3.Workshops and events

Cancellations made at least seven days before a workshop or event may qualify for a refund or credit.

Cancellations made within seven days are non-refundable, although the booking may be transferred to another person where reasonably possible.

If NEXLOR cancels an event, participants will receive a refund or the option to transfer their booking.

4.Software and subscriptions

Subscription fees already paid are generally non-refundable.

Customers may cancel future renewals before the next billing date. Access will continue until the end of the paid billing period unless otherwise stated.

5.Refund requests

Refund requests must be emailed to support@nexlor.co and include:

1. The purchaser’s name and email address.
2. The product or service purchased.
3. The payment reference.
4. The reason for the request.

Approved refunds will be returned through the original payment method where possible.

6.Consumer rights

Nothing in this policy limits any rights or remedies available under applicable South African consumer law. Where the Consumer Protection Act or Electronic Communications and Transactions Act provides a right to cancel or receive a refund, those rights will apply. (DTIC)

7.Contact